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Telkom Mobile is overhauling its customer service experience and the process is starting to bear fruit. The Company was recently ranked 12th position in the Ask Afrika Orange Index for 2013, improving from 46th position in 2012 with a 61.15 percent rating up from 50.76 percent 2012.
"It is heartening that Telkom Mobile performed better on the aspects relating to the customer interaction. This is a positive affirmation of the strides that we have been taking as a company and it is the biggest acknowledgement for us because it means that we are doing something right in our customers' eyes," said Farhad Essop, Executive: Telkom Mobile Customer Services. "We have recently introduced a number of customer service tools designed to enhance our customers' engagement with us."
Below are some of the customer service tools that contributed to Telkom Mobile's achievement in the survey:
Pynee Chetty Senior Specialist: Media Relations Group Communication Tel:+27 12 642 1716 Mobile: +27 81 389 7874 Email: chettpr2@telkom.co.za |
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Leigh-Ann Francis Specialist: Media Relations Group Communication Tel: +27 12 642 1728 Mobile: +27 81 391 4780 Email: francilm@telkom.co.za |
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Telkom is a leading communications services provider in South Africa. We had consolidated operating revenue of R16.8 billion and normalised profit after tax of R1, 683 million for the period ended 30 September 2015. Total assets amounted to R41.9 billion and equity attributable to the owners of Telkom to R23.5 billion as of 30 September 2015. The group generated normalised free cash flow of R1.4 billion for the period ended 30 September 2015.
As of 30 September 2015, we had approximately 3.3 million telephone access lines in service and 1,030,441 ports connected via MSAN access. We offer business, residential and payphone customers a wide range of services and products, including:
Convergence is one of our key strategic initiatives in building a sustainable future for Telkom. We will lead the provision of converged services in South Africa in support of our mission statement: Seamlessly connecting people to a better life.