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Telkom today announced more internet speed upgrades for existing consumer and business customers following the recently announced ADSL speed increases for all internet service providers. This is in line with the Group’s continued quest to bring greater value and an improved customer experience.
According to Manelisa Mavuso, Managing Director of Consumer Services and Retail at Telkom, these improved speeds will go a long way towards enhancing the end user’s broadband experience from Telkom Internet. “Effectively, we are doubling the entry level DSL speeds in the market. The increased speeds allow for improved video streaming, online gaming and video conferencing by reducing buffering and latency.”
These improvements are part of the Group’s network transformation programme and a more aggressive positioning of our retail ISP which has allowed for greater efficiencies, the benefit of which is being passed on to the customer. This follows the evolution of capped services to SoftCap, promotions on social media, gaming and movie packages and differentiation of business and home usage products.
Telkom Internet is revising its data usage offers, especially on its uncapped products, to be in-line with the improved DSL portfolio. Customers who are currently on the SoftCap package will benefit from a double speed upgrade at no extra cost. The improved quality of experience does come with nominal fee adjustments, for uncapped users.
“Depending on the specific package, there will either be an increase or a decrease in your overall monthly fee,” explains Mavuso. “Where there is an increase, it is important to note that this is far less than the actual value that customers are getting at the end of the day.”
Mavuso concludes: “Telkom is focused on delivering a superior value proposition for our customers. And we will keep improving to meet customer needs in a future where everything will be connected and intelligent, communicating all the time, in an increasingly diverse communications environment.”
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Pynee Chetty Senior Specialist: Media Relations Group Communication Tel:+27 12 642 1716 Mobile: +27 81 389 7874 Email: chettpr2@telkom.co.za |
OR |
Leigh-Ann Francis Specialist: Media Relations Group Communication Tel: +27 12 642 1728 Mobile: +27 81 391 4780 Email: francilm@telkom.co.za |
Telkom Park, The Apex 92 Oak Avenue Technopark Highveld Centurion |
Telkom is a leading communications services provider in South Africa. We had consolidated operating revenue of R16.8 billion and normalised profit after tax of R1, 683 million for the period ended 30 September 2015. Total assets amounted to R41.9 billion and equity attributable to the owners of Telkom to R23.5 billion as of 30 September 2015. The group generated normalised free cash flow of R1.4 billion for the period ended 30 September 2015.
As of 30 September 2015, we had approximately 3.3 million telephone access lines in service and 1,030,441 ports connected via MSAN access. We offer business, residential and payphone customers a wide range of services and products, including:
Convergence is one of our key strategic initiatives in building a sustainable future for Telkom. We will lead the provision of converged services in South Africa in support of our mission statement: Seamlessly connecting people to a better life.