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Telkom works to resolve D-Link modem issue

Telkom is aware that some of its customers using D-Link modems are experiencing connectivity and internet browsing issues.

The Company is working with modem manufacturer D-Link to resolve the issue and restore service to all effected customers.

"We apologise for any inconvenience caused to our customers and will continue working with our supplier until the problem has been alleviated," says Managing Director of Telkom’s Consumer and Retail Division, Mr Manelisa Mavuso.

"I also assure customers that the Telkom ADSL network and ISP platform is functioning optimally and that this problem is specifically on the modems itself," he added.

Customers may call 10210 for Internet Support or can follow these steps to alleviate the problem:

• Change the Default Support accounts default Password. (currently the Support account is accessible via the WAN)
• Change the DHCP setting to Obtain DNS info from the WAN Interface

To Change the Default Support account password:

• Log into D-Link router interface
• Click on "Maintenance"
• Click "Access Controls"
• Click "Account Password"
• Select "support" from the drop down
• Enter Current Password (support by default)
• Change the password
• Apply

To Change DNS Settings:

• Log into the D-Link user interface
• Click on "Advanced" tab
• Click on "DNS"
• Select the "Obtain DNS info from the WAN interface"
• Click Apply

For further enquiries, please contact:

Telkom Park, The Apex 92 Oak Avenue Technopark Highveld Centurion

As of 30 September 2015, we had approximately 3.3 million telephone access lines in service and 1,030,441 ports connected via MSAN access. We offer business, residential and payphone customers a wide range of services and products, including:

• fixed-line retail voice services using PSTN (Public Switched Telephone Network) lines, including ISDN (Integrated Services Digital Network) lines, and the sale of subscription based value-added voice services and calling plans;
• fixed-line customer premises equipment rental and sales services both voice and data needs and these include PABX, Computers, Routers, Modems, Telephone handsets and other ancillary equipment;
• interconnection services, including terminating and transiting traffic from South African mobile operators, as well as from international operators and transiting traffic from mobile to international destinations;
• fixed-line data services, including domestic and international data transmission services, such as point-to-point leased lines, ADSL (Asymmetrical Digital Subscriber Line) services, packet-based services, managed data networking services and internet access and related information technology services;
• Data Centre Operations includes e-commerce, application service provider, hosting, data storage, e-mail and security services;
• W-CDMA (Wideband Code Division Multiple Access), a 3G next generation network, including fixed voice services, data services and nomadic voice services;
• mobile communication services, including voice services, data services and handset sales through our mobile navbar-brand called Telkom Mobile;
•  information and communication services including cloud services, infrastructure services, workspace services, global service integration management and hardware and network equipment sales locally, in seven African countries, the UK and Dubai through Business Connexion Group; and
• other services including directory services, through Trudon (Pty) Ltd, wireless data services, through Swiftnet (Pty) Ltd.

Convergence is one of our key strategic initiatives in building a sustainable future for Telkom.  We will lead the provision of converged services in South Africa in support of our mission statement: Seamlessly connecting people to a better life.