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Telkom has obtained ISO/IEC 20000-1:2011 accreditation for its IT services management (ITSM) system relating to its Basic Hosting offering, demonstrating the Company's proven best practice and excellence in IT management.
The standard ensures companies can achieve evidence-based benchmarks to continuously improve their delivery of IT services.
ISO/IEC 20000 was released in 2005 based on the IT infrastructure library (ITIL) best practice framework and was updated in 2011.
"We are proud to be one of the first South African ICT companies to receive an ISO/IEC 20000-1:2011 certification. The accreditation underpins our effectiveness in data centre hosting services, verifying that our services are of world-class standards. It also provides us with a competitive edge in the broader marketplace," said Sudeshen Chetty, Telkom Executive responsible for Data Centre Infrastructure and Operations.
"Our customers are demanding IT maturity. Our ability to provide utility-type, reliable, repeatable services are paramount in our business. This accreditation is testimony to how seriously we regard customer service as verified by an independent auditing authority."
In addition, Telkom Business’s IT and Cloud capability division, was awarded the SMEXA award for the best project of the year on its ISO/IEC 20000-1:2011 achievement.
In April 2013, Telkom SA SOC became one of the first South African ICT companies to receive ISO/IEC 20000-1:2011 certification for its Data Centre Basic Hosting services, as assessed by BSI(British Standards Institution).
Telkom partnered with Pink Elephant on the 18-month journey towards certification ¿ an international ITIL and ITSM conference, education and consulting group ¿ to provide project guidance, best practice recommendations, document reviews and mock audits.
"Almost each and every one of our staff members participated by sharing adherence to documented processes and by doing so, enabled the IT Service Management team to demonstrate compliance with the standard," adds Mr Chetty.
Following intensive process documentation, consisting of more than 111 base documents aligning to ISO/IEC requirements, Telkom's data centre environment underwent two stringent audits conducted by the assessment registrar, BSI Group. Certification was granted following site inspections of Telkom's national data centre facilities.
"ISO/IEC 20000 is increasingly seen as the quality standard for IT service management and many companies are striving to adopt ISO/IEC 20000, not only for their own benefit but also to help qualify and choose suppliers and partner organisations," added Neil Petford from Pink Elephant.
Although the certificate is valid for a period of three years, Telkom's IT service management system will have to undergo an external review every year and another comprehensive audit in 2016, in order to retain certification.
* A full list of over 600 companies that have achieved the ISO/IEC 20000 certification can be obtained from http://itsmfi.org/content/isoiec-20000-website
"Based on our requirements and our customers requirements for high levels of IT maturity we developed our ability to provide utility-type, reliable, repeatable services that are paramount to any business," concluded Mr Chetty.
Pynee Chetty Senior Specialist: Media Relations Group Communication Tel:+27 12 642 1716 Mobile: +27 81 389 7874 Email: chettpr2@telkom.co.za |
OR |
Leigh-Ann Francis Specialist: Media Relations Group Communication Tel: +27 12 642 1728 Mobile: +27 81 391 4780 Email: francilm@telkom.co.za |
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Telkom is a leading communications services provider in South Africa. We had consolidated operating revenue of R16.8 billion and normalised profit after tax of R1, 683 million for the period ended 30 September 2015. Total assets amounted to R41.9 billion and equity attributable to the owners of Telkom to R23.5 billion as of 30 September 2015. The group generated normalised free cash flow of R1.4 billion for the period ended 30 September 2015.
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