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Telkom apologises to all customers who may have been inconvenienced by the recent disruption of Telkom Internet services, which have now been restored.
The internet service had been experiencing temporary breakdowns which had affected email traffic over the last two days. The cause of these breakdowns was identified, faulty components were replaced and the service was restored at 23h30 on Wednesday night.
However, shortly after this fault was fixed, users started experiencing problems authenticating to Telkom Internet (www.telkomsa.net) for internet browsing and email, and users were unable to authenticate or access their email.
This was due to an unforeseen primary and secondary failure of a critical component of the ISP service. Technicians worked throughout Wednesday night to replace the faulty components and restored the service by midday on Thursday. Due to the failure, email queues are still built up, but these will reduce over the next few hours as emails are delivered.
Pynee Chetty Senior Specialist: Media Relations Group Communication Tel:+27 12 642 1716 Mobile: +27 81 389 7874 Email: chettpr2@telkom.co.za |
OR |
Leigh-Ann Francis Specialist: Media Relations Group Communication Tel: +27 12 642 1728 Mobile: +27 81 391 4780 Email: francilm@telkom.co.za |
Telkom Park, The Apex 92 Oak Avenue Technopark Highveld Centurion |
Telkom is a leading communications services provider in South Africa. We had consolidated operating revenue of R16.8 billion and normalised profit after tax of R1, 683 million for the period ended 30 September 2015. Total assets amounted to R41.9 billion and equity attributable to the owners of Telkom to R23.5 billion as of 30 September 2015. The group generated normalised free cash flow of R1.4 billion for the period ended 30 September 2015.
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