Our strategy
We live in a world of constant change.
This is especially evident in the Information, Communication and Technology (ICT) industry, which is evolving from copper to fibre, from voice to data and from server rooms to cloud. As one of the leading ICT service providers, we rely on our PIVOT strategy to highlight the need for agility and speed in meeting customer needs, improving profitability and maintaining sustainability.
The word PIVOT captures our strategic pillars:
P
Partnerships
Target
Leveraging partnerships to deliver services quickly and efficiently
Partnerships are critical to enabling the Group Strategy. We seek to simplify and maximise the partnership opportunities for the Group.
1 527
Revenue from global IT hardware and software partnerships (R'million)
1 527
Revenue from global IT hardware and software partnerships (R'million)
I
Integrated Solutions
Target
Integrated solutions to provide additional value to customers
We want to strengthen our ability to address our customers' ICT needs comprehensively. This requires the appropriate access solution to seamlessly integrate with various IT services, from traditional (hardware and software) to new and emerging (cloud IoT) IT services and analytics.
469
Cybersecurity product and service revenue (R'million)
1 770
Enterprise next generation data revenue (R'million)
V
Victory in Broadband
Target
Increased earnings as the leading broadband service provider in South Africa.
Increased earnings as the leading broadband service provider in South Africa.
2 915
Fixed broadband data traffic (petabytes)
O
Operational Efficiency
Target
Continual improvements in the efficiencies and effectiveness of operations.
Continual improvements in the efficiencies and effectiveness of operations.
52.0%
Fibre connectivity rate (%)
2.36
Fibre average time to install (days)
T
Technology Innovation
Target
Investment in the optimal mix of state-of-the-art technologies.
Investment in the optimal mix of state-of-the-art technologies.
756 409
Fibre access connections
(number of connections)
8 115
Mobile base stations
(number of base stations)
The success of our PIVOT strategy is dependent on monetising our infrastructure assets as OneTelkom, people development and empowerment, simple digital processes, and, most importantly, a sustainable financial framework.
Our substantial asset portfolio – which is anchored by our fibre and mobile network assets – drives our OneTelkom initiative. This recognises the synergies between our business units, rather than their separation, and focuses on collaboration to win more business (while still respecting wholesale/retail separation boundaries), promote operational synergies and drive capital efficiency.
These factors combine to enable us to achieve our purpose: “Seamlessly connecting our customers and our people to a better life”.
Our 2025 Integrated Report highlights how we have performed against these strategic pillars.
As part of our strategic adjustments to effect greater operational efficiencies, we also manage our own extensive property portfolio, primarily utilised for core operations of Telkom Group. Telkom’s Property Division is responsible for over 1 200 properties comprising exchange and switch (ETE), offices, client service centres, centre-for-learning buildings, radio transmission sites as well as residential dwellings.
Within our portfolio are prominent operational sites – 88% of which are situated in major economic regions including Gauteng, Western Cape and KwaZulu-Natal. Through a multitude of integrated services, we ensure these assets are managed to their full potential while reducing the Group’s carbon footprint.
Telkom’s Property Division is led by a team of highly experienced and dynamic executives with a solid track record in the built environment, and property finance. Their focus is to leverage the Group’s technologies to implement smart-enabled buildings and next-generation property, security and facilities management solutions.
P
Partnerships
Target
Leveraging partnerships to deliver services quickly and efficiently
Partnerships are critcical to enabling the Group Strategy. We seek to simplify and maximise the partnership opportunities for the Group.
1 527
Revenue from global IT hardware and software partnerships (R'million)
1 527
Revenue from global IT hardware and software partnerships (R'million)
I
Integrated Solutions
Target
Integrated solutions to provide additional value to customers
We want to strengthen our ability to address our customers' ICT needs comprehensively. This requires the appropriate access solution to seamlessly integrate with various IT services, from traditional (hardware and software) to new and emerging (cloud IoT) IT services and analytics.
469
Cybersecurity product and service revenue (R'million)
1 770
Enterprise next generation data revenue (R'million)
V
Victory in Broadband
Target
Increased earnings as the leading broadband service provider in South Africa.
Increased earnings as the leading broadband service provider in South Africa.
2 915
Fixed broadband data traffic (petabytes)
O
Operational Efficiency
Target
Continual improvements in the efficiencies and effectiveness of operations.
Continual improvements in the efficiencies and effectiveness of operations.
52.0%
Fibre connectivity rate (%)
2.36
Fibre average time to install (days)
T
Technology Innovation
Target
Investment in the optimal mix of state-of-the-art technologies.
Investment in the optimal mix of state-of-the-art technologies.
756 409
Fibre access connections
(number of connections)
8 115
Mobile base stations
(number of base stations)
The success of our PIVOT strategy is dependent on monetising our infrastructure assets as OneTelkom, people development and empowerment, simple digital processes, and, most importantly, a sustainable financial framework.
Our substantial asset portfolio – which is anchored by our fibre and mobile network assets – drives our OneTelkom initiative. This recognises the synergies between our business units, rather than their separation, and focuses on collaboration to win more business (while still respecting wholesale/retail separation boundaries), promote operational synergies and drive capital efficiency.
These factors combine to enable us to achieve our purpose: “Seamlessly connecting our customers and our people to a better life”.
Our 2024 Integrated Report highlights how we have performed against these strategic pillars.
P
I
V
O
T
P
Partnerships
Target
Leveraging partnerships to deliver services quickly and efficiently
Partnerships are critcical to enabling the Group Strategy. We seek to simplify and maximise the partnership opportunities for the Group.
1 527
Revenue from global IT hardware and software partnerships
(R'million)
1 527
X Revenue from global IT hardware and software partnerships
(R'million)
I
Integrated Solutions
Target
Leveraging partnerships to deliver services quickly and efficiently
We want to strengthen our ability to address our customers' ICT needs comprehensively. This requires the appropriate access solution to seamlessly integrate with various IT services, from traditional (hardware and software) to new and emerging (cloud IoT) IT services and analytics.
469
Cybersecurity product and service revenue (R'million)
1 770
Enterprise next generation data revenue
(R'million)
V
Victory in Broadband
Target
Increased earnings as the leading broadband service provider in South Africa.
Increased earnings as the leading broadband service provider in South Africa.
2 915
Fixed broadband data traffic
(petabytes)
O
Operational Efficiency
Target
Continual improvements in the efficiencies and effectiveness of operations.
Continual improvements in the efficiencies and effectiveness of operations.
52.0%
Fibre connectivity rate (%)
2.36
Fibre average time to install (days)
T
Technology Innovation
Target
Investment in the optimal mix of state-of-the-art technologies.
Investment in the optimal mix of state-of-the-art technologies.
756 409
Fibre access connections (number of connections)
8 115
Mobile base stations (number of base stations)
The success of our PIVOT strategy is dependent on monetising our infrastructure assets as OneTelkom, people development and empowerment, simple digital processes, and, most importantly, a sustainable financial framework.
Our substantial asset portfolio – which is anchored by our fibre and mobile network assets – drives our OneTelkom initiative. This recognises the synergies between our business units, rather than their separation, and focuses on collaboration to win more business (while still respecting wholesale/retail separation boundaries), promote operational synergies and drive capital efficiency.
These factors combine to enable us to achieve our purpose: “Seamlessly connecting our customers and our people to a better life”.
Our 2024 Integrated Report highlights how we have performed against these strategic pillars.
P
I
V
O
T
P
Partnerships
Target
Leveraging partnerships to deliver services quickly and efficiently
Partnerships are critcical to enabling the Group Strategy. We seek to simplify and maximise the partnership opportunities for the Group.
1 527
Revenue from global IT hardware and software partnerships
(R'million)
1 527
X Revenue from global IT hardware and software partnerships
(R'million)
I
Integrated Solutions
Target
Leveraging partnerships to deliver services quickly and efficiently
We want to strengthen our ability to address our customers' ICT needs comprehensively. This requires the appropriate access solution to seamlessly integrate with various IT services, from traditional (hardware and software) to new and emerging (cloud IoT) IT services and analytics.
469
Cybersecurity product and service revenue
(R'million)
1 770
Enterprise next generation data revenue
(R'million)
V
Victory in Broadband
Target
Increased earnings as the leading broadband service provider in South Africa.
Increased earnings as the leading broadband service provider in South Africa.
2 915
Fixed broadband data traffic
(petabytes)
O
Operational Efficiency
Target
Continual improvements in the efficiencies and effectiveness of operations.
Continual improvements in the efficiencies and effectiveness of operations.
52.0%
Fibre connectivity rate (%)
2.36
Fibre average time to install (days)
T
Technology Innovation
Target
Investment in the optimal mix of state-of-the-art technologies.
Investment in the optimal mix of state-of-the-art technologies.
756 409
Fibre access connections (number of connections)
8 115
Mobile base stations (number of base stations)
The success of our PIVOT strategy is dependent on monetising our infrastructure assets as OneTelkom, people development and empowerment, simple digital processes, and, most importantly, a sustainable financial framework.
Our substantial asset portfolio – which is anchored by our fibre and mobile network assets – drives our OneTelkom initiative. This recognises the synergies between our business units, rather than their separation, and focuses on collaboration to win more business (while still respecting wholesale/retail separation boundaries), promote operational synergies and drive capital efficiency.
These factors combine to enable us to achieve our purpose: “Seamlessly connecting our customers and our people to a better life”.
Our 2024 Integrated Report highlights how we have performed against these strategic pillars.
P
I
V
O
T
P
Partnerships
Target
Leveraging partnerships to deliver services quickly and efficiently
Partnerships are critcical to enabling the Group Strategy. We seek to simplify and maximise the partnership opportunities for the Group.
1 527
Revenue from global IT hardware and software partnerships
(R'million)
1 527
X Revenue from global IT hardware and software partnerships
(R'million)
I
Integrated Solutions
Target
Leveraging partnerships to deliver services quickly and efficiently
We want to strengthen our ability to address our customers' ICT needs comprehensively. This requires the appropriate access solution to seamlessly integrate with various IT services, from traditional (hardware and software) to new and emerging (cloud IoT) IT services and analytics.
469
Cybersecurity product and service revenue
(R'million)
1 770
Enterprise next generation data revenue
(R'million)
V
Victory in Broadband
Target
Increased earnings as the leading broadband service provider in South Africa.
Increased earnings as the leading broadband service provider in South Africa.
2 915
Fixed broadband data traffic
(petabytes)
O
Operational Efficiency
Target
Continual improvements in the efficiencies and effectiveness of operations.
Continual improvements in the efficiencies and effectiveness of operations.
52.0%
Fibre connectivity rate (%)
2.36
Fibre average time to install (days)
T
Technology Innovation
Target
Investment in the optimal mix of state-of-the-art technologies.
Investment in the optimal mix of state-of-the-art technologies.
756 409
Fibre access connections (number of connections)
8 115
Mobile base stations (number of base stations)
The success of our PIVOT strategy is dependent on monetising our infrastructure assets as OneTelkom, people development and empowerment, simple digital processes, and, most importantly, a sustainable financial framework.
Our substantial asset portfolio – which is anchored by our fibre and mobile network assets – drives our OneTelkom initiative. This recognises the synergies between our business units, rather than their separation, and focuses on collaboration to win more business (while still respecting wholesale/retail separation boundaries), promote operational synergies and drive capital efficiency.
These factors combine to enable us to achieve our purpose: “Seamlessly connecting our customers and our people to a better life”.
Our 2024 Integrated Report highlights how we have performed against these strategic pillars.
P
I
V
O
T
P
Partnerships
Target
Leveraging partnerships to deliver services quickly and efficiently
Partnerships are critcical to enabling the Group Strategy. We seek to simplify and maximise the partnership opportunities for the Group.
1 527
Revenue from global IT hardware and software partnerships (R'million)
1 527
X Revenue from global IT hardware and software partnerships
(R'million)
I
Integrated Solutions
Target
Leveraging partnerships to deliver services quickly and efficiently
We want to strengthen our ability to address our customers' ICT needs comprehensively. This requires the appropriate access solution to seamlessly integrate with various IT services, from traditional (hardware and software) to new and emerging (cloud IoT) IT services and analytics.
469
Cybersecurity product and service revenue (R'million)
1 770
Enterprise next generation data revenue (R'million)
V
Victory in Broadband
Target
Increased earnings as the leading broadband service provider in South Africa.
Increased earnings as the leading broadband service provider in South Africa.
2 915
Fixed broadband data traffic (petabytes)
O
Operational Efficiency
Target
Continual improvements in the efficiencies and effectiveness of operations.
Continual improvements in the efficiencies and effectiveness of operations.
52.0%
Fibre connectivity rate (%)
2.36
Fibre average time to install (days)
T
Technology Innovation
Target
Investment in the optimal mix of state-of-the-art technologies.
Investment in the optimal mix of state-of-the-art technologies.
756 409
Fibre access connections (number of connections)
8 115
Mobile base stations (number of base stations)
The success of our PIVOT strategy is dependent on monetising our infrastructure assets as OneTelkom, people development and empowerment, simple digital processes, and, most importantly, a sustainable financial framework.
Our substantial asset portfolio – which is anchored by our fibre and mobile network assets – drives our OneTelkom initiative. This recognises the synergies between our business units, rather than their separation, and focuses on collaboration to win more business (while still respecting wholesale/retail separation boundaries), promote operational synergies and drive capital efficiency.
These factors combine to enable us to achieve our purpose: “Seamlessly connecting our customers and our people to a better life”.
Our 2024 Integrated Report highlights how we have performed against these strategic pillars.