Our strategy

We live in a world of constant change.

This is especially evident in the Information, Communication and Technology (ICT) industry, which is evolving from copper to fibre, from voice to data and from server rooms to cloud. As one of the leading ICT service providers, we rely on our PIVOT strategy to highlight the need for agility and speed in meeting customer needs, improving profitability and maintaining sustainability.

The word PIVOT captures our strategic pillars:

P

Partnerships

Target

Leveraging partnerships to deliver services quickly and efficiently

Partnerships are critcical to enabling the Group Strategy. We seek to simplify and maximise the partnership opportunities for the Group.

1 454

Revenue from global IT hardware and software partnerships (R'million)

Arrow Up

1 454

Revenue from global IT hardware and software partnerships (R'million)

Arrow Up

I

Integrated Solutions

Target

Integrated solutions to provide additional value to customers

We want to strengthen our ability to address our customers' ICT needs comprehensively. This requires the appropriate access solution to seamlessly integrate with various IT services, from traditional (hardware and software) to new and emerging (cloud IoT) IT services and analytics.

522

Cybersecurity product and service revenue (R'million)
 

Arrow Up

1 665

Enterprise next generation data revenue (R'million)

Arrow Up

V

Victory in Broadband

Target

Increased earnings as the leading broadband service provider in South Africa.

Increased earnings as the leading broadband service provider in South Africa.

2 307

Fixed broadband data traffic (petabytes)
 

Arrow Up

O

Operational Efficiency

Target

Continual improvements in the efficiencies and effectiveness of operations.

Continual improvements in the efficiencies and effectiveness of operations.

48.5%

Fibre connectivity (%)
 
 

Arrow Up

2.4

Fibre average time to install (days)

Arrow Down

T

Technology Innovation

Target

Investment in the optimal mix of state-of-the-art technologies.

Investment in the optimal mix of state-of-the-art technologies.

590 527

Fibre access connections
(number of connections)
 

Arrow Up

7 738

Mobile base stations
(number of base stations)

Arrow Up

The success of our PIVOT strategy is dependent on monetising our infrastructure assets as OneTelkom, people development and empowerment, simple digital processes, and, most importantly, a sustainable financial framework.

Our substantial asset portfolio – which is anchored by our fibre and mobile network assets – drives our OneTelkom initiative. This recognises the synergies between our business units, rather than their separation, and focuses on collaboration to win more business (while still respecting wholesale/retail separation boundaries), promote operational synergies and drive capital efficiency.

These factors combine to enable us to achieve our purpose: “Seamlessly connecting our customers and our people to a better life”.

Our 2024 Integrated Report highlights how we have performed against these strategic pillars.

P

Partnerships

Target

Leveraging partnerships to deliver services quickly and efficiently
 

Partnerships are critcical to enabling the Group Strategy. We seek to simplify and maximise the partnership opportunities for the Group.

1 454

Revenue from global IT hardware and software partnerships (R'million)
 

Arrow Up

1 454

Revenue from global IT hardware and software partnerships (R'million)

Arrow Up

I

Integrated Solutions

Target

Integrated solutions to provide additional value to customers
 

We want to strengthen our ability to address our customers' ICT needs comprehensively. This requires the appropriate access solution to seamlessly integrate with various IT services, from traditional (hardware and software) to new and emerging (cloud IoT) IT services and analytics.

522

Cybersecurity product and service revenue (R'million)
 
 

Arrow Up

1 665

Enterprise next generation data revenue (R'million)

Arrow Up

V

Victory in Broadband

Target

Increased earnings as the leading broadband service provider in South Africa.

Increased earnings as the leading broadband service provider in South Africa.

2 307

Fixed broadband data traffic (petabytes)
 
 

Arrow Up

O

Operational Efficiency

Target

Continual improvements in the efficiencies and effectiveness of operations.

Continual improvements in the efficiencies and effectiveness of operations.

48.5%

Fibre connectivity (%)
 
 
 

Arrow Up

2.4

Fibre average time to install (days)

Arrow Down

T

Technology Innovation

Target

Investment in the optimal mix of state-of-the-art technologies.
 

Investment in the optimal mix of state-of-the-art technologies.

590 527

Fibre access connections
(number of connections)
 
 

Arrow Up

7 738

Mobile base stations
(number of base stations)

Arrow Up

The success of our PIVOT strategy is dependent on monetising our infrastructure assets as OneTelkom, people development and empowerment, simple digital processes, and, most importantly, a sustainable financial framework.

Our substantial asset portfolio – which is anchored by our fibre and mobile network assets – drives our OneTelkom initiative. This recognises the synergies between our business units, rather than their separation, and focuses on collaboration to win more business (while still respecting wholesale/retail separation boundaries), promote operational synergies and drive capital efficiency.

These factors combine to enable us to achieve our purpose: “Seamlessly connecting our customers and our people to a better life”.

Our 2024 Integrated Report highlights how we have performed against these strategic pillars.

P

I

V

O

T

P

Partnerships

Target

Leveraging partnerships to deliver services quickly and efficiently

Partnerships are critcical to enabling the Group Strategy. We seek to simplify and maximise the partnership opportunities for the Group.

1454

Revenue from global IT hardware and software partnerships
(R'million)
Arrow Up

1 454

X Revenue from global IT hardware and software partnerships
(R'million)
Arrow Up

I

Integrated Solutions

Target

Leveraging partnerships to deliver services quickly and efficiently

We want to strengthen our ability to address our customers' ICT needs comprehensively. This requires the appropriate access solution to seamlessly integrate with various IT services, from traditional (hardware and software) to new and emerging (cloud IoT) IT services and analytics.

522

Cybersecurity product and service revenue (R'million)
Arrow Up

1 665

Enterprise next generation data revenue
(R'million)
Arrow Up

V

Victory in Broadband

Target

Increased earnings as the leading broadband service provider in South Africa.

Increased earnings as the leading broadband service provider in South Africa.

2 307

Fixed broadband data traffic
(petabytes)
Arrow Up

O

Operational Efficiency

Target

Continual improvements in the efficiencies and effectiveness of operations.

Continual improvements in the efficiencies and effectiveness of operations.

48.5%

Fibre connectivity (%)
Arrow Up

2.4

Fibre average time to install (days)
Arrow Down

T

Technology Innovation

Target

Investment in the optimal mix of state-of-the-art technologies.

Investment in the optimal mix of state-of-the-art technologies.

590 527

Fibre access connections (number of connections)
Arrow Up

7 738

Mobile base stations (number of base stations)
Arrow Up

The success of our PIVOT strategy is dependent on monetising our infrastructure assets as OneTelkom, people development and empowerment, simple digital processes, and, most importantly, a sustainable financial framework.

Our substantial asset portfolio – which is anchored by our fibre and mobile network assets – drives our OneTelkom initiative. This recognises the synergies between our business units, rather than their separation, and focuses on collaboration to win more business (while still respecting wholesale/retail separation boundaries), promote operational synergies and drive capital efficiency.

These factors combine to enable us to achieve our purpose: “Seamlessly connecting our customers and our people to a better life”.

Our 2024 Integrated Report highlights how we have performed against these strategic pillars.

P

I

V

O

T

P

Partnerships

Target

Leveraging partnerships to deliver services quickly and efficiently
 

Partnerships are critcical to enabling the Group Strategy. We seek to simplify and maximise the partnership opportunities for the Group.

1454

Revenue from global IT hardware and software partnerships
(R'million)
 
Arrow Up

1 454

X Revenue from global IT hardware and software partnerships
(R'million)
Arrow Up

I

Integrated Solutions

Target

Leveraging partnerships to deliver services quickly and efficiently
 

We want to strengthen our ability to address our customers' ICT needs comprehensively. This requires the appropriate access solution to seamlessly integrate with various IT services, from traditional (hardware and software) to new and emerging (cloud IoT) IT services and analytics.

522

Cybersecurity product and service revenue
(R'million)
 
Arrow Up

1 665

Enterprise next generation data revenue
(R'million)
 
Arrow Up

V

Victory in Broadband

Target

Increased earnings as the leading broadband service provider in South Africa.
 

Increased earnings as the leading broadband service provider in South Africa.

2 307

Fixed broadband data traffic
(petabytes)
 
Arrow Up

O

Operational Efficiency

Target

Continual improvements in the efficiencies and effectiveness of operations.
 

Continual improvements in the efficiencies and effectiveness of operations.

48.5%

Fibre connectivity (%)
Arrow Up

2.4

Fibre average time to install (days)
Arrow Down

T

Technology Innovation

Target

Investment in the optimal mix of state-of-the-art technologies.
 

Investment in the optimal mix of state-of-the-art technologies.

590 527

Fibre access connections (number of connections)
Arrow Up

7 738

Mobile base stations (number of base stations)
Arrow Up

The success of our PIVOT strategy is dependent on monetising our infrastructure assets as OneTelkom, people development and empowerment, simple digital processes, and, most importantly, a sustainable financial framework.

Our substantial asset portfolio – which is anchored by our fibre and mobile network assets – drives our OneTelkom initiative. This recognises the synergies between our business units, rather than their separation, and focuses on collaboration to win more business (while still respecting wholesale/retail separation boundaries), promote operational synergies and drive capital efficiency.

These factors combine to enable us to achieve our purpose: “Seamlessly connecting our customers and our people to a better life”.

Our 2024 Integrated Report highlights how we have performed against these strategic pillars.

P

I

V

O

T

P

Partnerships

Target

Leveraging partnerships to deliver services quickly and efficiently

Partnerships are critcical to enabling the Group Strategy. We seek to simplify and maximise the partnership opportunities for the Group.

1454

Revenue from global IT hardware and software partnerships
(R'million)
 
Arrow Up

1 454

X Revenue from global IT hardware and software partnerships
(R'million)
Arrow Up

I

Integrated Solutions

Target

Leveraging partnerships to deliver services quickly and efficiently

We want to strengthen our ability to address our customers' ICT needs comprehensively. This requires the appropriate access solution to seamlessly integrate with various IT services, from traditional (hardware and software) to new and emerging (cloud IoT) IT services and analytics.

522

Cybersecurity product and service revenue
(R'million)
 
Arrow Up

1 665

Enterprise next generation data revenue
(R'million)
 
Arrow Up

V

Victory in Broadband

Target

Increased earnings as the leading broadband service provider in South Africa.

Increased earnings as the leading broadband service provider in South Africa.

2 307

Fixed broadband data traffic
(petabytes)
 
Arrow Up

O

Operational Efficiency

Target

Continual improvements in the efficiencies and effectiveness of operations.

Continual improvements in the efficiencies and effectiveness of operations.

48.5%

Fibre connectivity (%)
Arrow Up

2.4

Fibre average time to install (days)
Arrow Down

T

Technology Innovation

Target

Investment in the optimal mix of state-of-the-art technologies.

Investment in the optimal mix of state-of-the-art technologies.

590 527

Fibre access connections (number of connections)
Arrow Up

7 738

Mobile base stations (number of base stations)
Arrow Up

The success of our PIVOT strategy is dependent on monetising our infrastructure assets as OneTelkom, people development and empowerment, simple digital processes, and, most importantly, a sustainable financial framework.

Our substantial asset portfolio – which is anchored by our fibre and mobile network assets – drives our OneTelkom initiative. This recognises the synergies between our business units, rather than their separation, and focuses on collaboration to win more business (while still respecting wholesale/retail separation boundaries), promote operational synergies and drive capital efficiency.

These factors combine to enable us to achieve our purpose: “Seamlessly connecting our customers and our people to a better life”.

Our 2024 Integrated Report highlights how we have performed against these strategic pillars.

P

I

V

O

T

P

Partnerships

Target

Leveraging partnerships to deliver services quickly and efficiently

Partnerships are critcical to enabling the Group Strategy. We seek to simplify and maximise the partnership opportunities for the Group.

1454 Arrow Up

Revenue from global IT hardware and software partnerships (R'million)

Arrow Up

1 454

X Revenue from global IT hardware and software partnerships
(R'million)
Arrow Up

I

Integrated Solutions

Target

Leveraging partnerships to deliver services quickly and efficiently

We want to strengthen our ability to address our customers' ICT needs comprehensively. This requires the appropriate access solution to seamlessly integrate with various IT services, from traditional (hardware and software) to new and emerging (cloud IoT) IT services and analytics.

522 Arrow Up

Cybersecurity product and service revenue (R'million)
 

1 665 Arrow Up

Enterprise next generation data revenue (R'million)
 

V

Victory in Broadband

Target

Increased earnings as the leading broadband service provider in South Africa.

Increased earnings as the leading broadband service provider in South Africa.

2 307 Arrow Up

Fixed broadband data traffic (petabytes)
 

O

Operational Efficiency

Target

Continual improvements in the efficiencies and effectiveness of operations.

Continual improvements in the efficiencies and effectiveness of operations.

48.5% Arrow Up

Fibre connectivity (%)

2.4 Arrow Down

Fibre average time to install (days)

T

Technology Innovation

Target

Investment in the optimal mix of state-of-the-art technologies.

Investment in the optimal mix of state-of-the-art technologies.

590 527 Arrow Up

Fibre access connections (number of connections)

7 738 Arrow Up

Mobile base stations (number of base stations)

The success of our PIVOT strategy is dependent on monetising our infrastructure assets as OneTelkom, people development and empowerment, simple digital processes, and, most importantly, a sustainable financial framework.

Our substantial asset portfolio – which is anchored by our fibre and mobile network assets – drives our OneTelkom initiative. This recognises the synergies between our business units, rather than their separation, and focuses on collaboration to win more business (while still respecting wholesale/retail separation boundaries), promote operational synergies and drive capital efficiency.

These factors combine to enable us to achieve our purpose: “Seamlessly connecting our customers and our people to a better life”.

Our 2024 Integrated Report highlights how we have performed against these strategic pillars.